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Re: Acquire Custom fields via CTI Adapter

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Hi Sin,

 

You need to enable this field using Adaption mode to see the fields. This is a two step process, so you select adapation mode, then click Personalise from settings on Live Activity pane and then click adaptation mode again.

Once you add the fields, you should be able to see the additional fields.

 

Best Regards,

Preethi Santhanam


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